Business Processes

With a strong focus on process management, INTEGREATES' Business Management System(BMS) integrates business needs and industry best practices to deliver services that constantly improve:

• Customer satisfaction
• Productivity and cycle time
• Quality of products and services

INTEGREATES' quality processes define product as well as process measurements that are used to monitor the quality of the products delivered and ensure continuous improvement.

Capability Maturity Model (CMM) is used as a road map for our Software Processes Improvement. Processes are defined to facilitate implementation, review quality, track progress, measure performance and improve our quality assurance program.

Based on proven methodologies and industry best practices, INTEGREATES has a transition process framework for effective service delivery to customers: Analysis, Solution, Transition, Execution & Relationship helps in managing the outsourcing of a portfolio of applications.