Business Support Systems

The need to adapt billing and customer care solutions to changing market trends, regulatory environments and fast changing technologies is becoming increasingly vital. This means a greater need to explore new revenue streams and consolidate billing systems to increase operational efficiency and minimize costs.

INTEGREATES has been working with multiple customers and partners in the areas of Billing, CRM & Revenue Assurance. With over 7 years of Telecom experience INTEGREATES provides services in the areas of Solution Integration, Application Maintenance, Product Engineering and Consulting.

Our BSS Solutions Portfolio:

i) Consulting

1. Product evaluation
2. Performance audit & tuning
3. Solution architecture audit & assessment
4. Process design
5. Business analytics
6. Revenue leakage audit
7. Revenue Assurance Consulting

ii) Solution Integration

1. Next Generation Billing Solutions
2. Billing & CRM Integration
3. Customer Care and Order Management Solutions
4. Settlement Solutions
5. Adjunct rating solutions
6. Next Generation Converged Mediation
7. BSS Analytics

iii) Application Development and Maintenance

1. Maintenance & Support
2. Offshore Solution Center

iv) Product Engineering

1. Billing product engineering
2. Mediation product engineering

v) Managed Services

1. CRM Mediation Billing: Retail, Wholesale, Interconnect Revenue Assurance